Typical Tasks
Maintain knowledge of community services and resources available to patients.
Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Explain policies, procedures, or services to patients using medical or administrative knowledge.
Refer patients to appropriate health care services or resources.
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
A day in the life
What kind of work is this?
Social
Working with people
Investigative
Studying, Research based work
Conventional
Organized, Procedural Work
What personality traits do you need to succeed?
Concern for Others
Self-Control
Cooperation
Integrity
Adaptability/Flexibility
Stress Tolerance
What key skills are needed for this job?
Active Listening
Service Orientation
Social Perceptiveness
Coordination
Speaking
Reading Comprehension
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Common Activities
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
