Typical Tasks
Examine returned parts for defects, and exchange defective parts or refund money.
Maintain and clean work and inventory areas.
Advise customers on substitution or modification of parts when identical replacements are not available.
Assist customers, such as responding to customer complaints and updating them about back-ordered parts.
Receive payment or obtain credit authorization.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Realistic
Practical, Physical Work
Enterprising
Business based Work
What personality traits do you need to succeed?
Integrity
Dependability
Cooperation
Attention to Detail
Initiative
Self-Control
What key skills are needed for this job?
Active Listening
Speaking
Persuasion
Service Orientation
Reading Comprehension
Social Perceptiveness
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
