Typical Tasks
Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
Resolve customer complaints regarding problems, such as payout errors.
Train new workers or evaluate their performance.
Explain and interpret house rules, such as game rules or betting limits.
Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Realistic
Practical, Physical Work
What personality traits do you need to succeed?
Integrity
Dependability
Attention to Detail
Leadership
Self-Control
Stress Tolerance
What key skills are needed for this job?
Management of Personnel Resources
Critical Thinking
Speaking
Monitoring
Time Management
Active Listening
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Common Activities
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
