Typical Tasks
Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
Check with employers or other references to verify answers and obtain further information.
Answer applicants' questions about benefits and claim procedures.
Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
What kind of work is this?
Conventional
Organized, Procedural Work
Social
Working with people
Enterprising
Business based Work
What personality traits do you need to succeed?
Attention to Detail
Integrity
Concern for Others
Stress Tolerance
Dependability
Adaptability/Flexibility
What key skills are needed for this job?
Speaking
Active Listening
Reading Comprehension
Writing
Social Perceptiveness
Service Orientation
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
